Terms of service

 

Effective Date: November 14, 2025

📧 Contact: hello@norelle.co

 

1. Introduction

Welcome to Norelle. By visiting our website or making a purchase, you agree to these Terms & Conditions. Please read them carefully before using our site. These terms ensure a safe, transparent, and enjoyable experience for all customers while protecting our brand and products.

 

2. Use of Our Website

By accessing norelle.co, you agree to:

Use the website legally and responsibly. Provide accurate information when creating an account or placing orders. Not attempt to disrupt or interfere with the website or other users. We reserve the right to suspend or terminate accounts for misuse or violation of these terms.

 

3. Product Information

We strive to provide accurate descriptions, pricing, and images of our products. Product colors may slightly vary due to screen settings. We reserve the right to correct errors in pricing, product information, or descriptions. All product use should follow instructions; results may vary based on skin type and conditions

 

4. Orders & Payments

All orders are subject to acceptance and availability. Payment is processed securely via our payment partners. Prices are in CAD or USD as indicated at checkout. We reserve the right to cancel or refuse orders if issues arise (e.g., payment failure, fraud suspicion)

 

5. Shipping & Delivery

Refer to our Shipping Policy for details on shipping methods, costs, and delivery times.

 

6. Returns & Refunds

Refer to our Return & Refund Policy for eligibility, process, and timelines.

 

7. Intellectual Property

All content on norelle.co — including text, images, logos, product designs, and videos — is the property of Norelle. You may not copy, reproduce, or use content without explicit written permission.

 

8. Limitation of Liability

Norelle is not liable for:

  • Indirect, incidental, or consequential damages arising from use of the website or products
  • Any allergic reaction or skin sensitivity (customers are responsible for checking ingredients)
  • We provide products and information “as is”, and while we strive for accuracy, results may vary.

 

9. Third-Party Links

Our website may contain links to third-party sites. Norelle is not responsible for the content or privacy practices of those websites.

 

10. Governing Law

These Terms & Conditions are governed by the laws of British Columbia, Canada, without regard to conflict-of-law principles.

 

11. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised Effective Date.

 

12. Contact Us

If you have questions or concerns regarding these terms:

 

📧 hello@norelle.co